flowing motion

Active listening

Posted by: Jo Jordan on: December 3, 2007

For fear of ever losing it, I must quote The Bumble Bee word-for-word here.

“Imagine you are the leader of a new team or network.

How can you quickly find out what each team member’s number one concern is about working in this scenario?

Dr Lewis recommends you get each of them to repeat the following 5 words out loud without thinking about it too much:

“We can’t do that here”

Listen carefully to which of the five words they stress – if its:

  1. We – they are worried about their Identity
  2. Can’t – they are worried about their beliefs and values
  3. Do – they are worried about their skills
  4. That – they are worried about their behavior
  5. Here – they are worried about the environment”

I

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