Ben & Ros Zander on leadership

“The job of a leader isn’t to make decisions. It’s to make “distinctions.” “The discipline of making distinctions,” she says, “is based on two questions: What assumptions am I making that I don’t know I’m making, and what can I create that will give me something new? Making distinctions is about performing small, inventive acts — acts that are totally different from normal strategizing or scheming. Leaders of the future will create categories that give people information on how to do their jobs and on how to live their lives.”

For the full article: here.

Step-by-step

1. What surprises me?  What has brought me to bone-shuddering halt?  What would I like to know more about?
2. Who else is interested in this surprise but is saying nothing?
3. Who would be so happy if I asked them what they felt?