Posted December 1, 2009on:
Ergonomics – the efficiency of work. Can we design work and procedures that are useable? Or somehow does the way we do things create more work, wasted steps, irritation, boredom or fatigue.
Clearly some basic ergonomics is a basic requirement for every manager and geek in this computer world of ours.
I use Hootsuite as my Twitter interface. I like the white layout. I like my stream in three columns – combined, mentions and dm’s. I like the button to shorten urls. I like the stats.
Over complicating upgrade
But they upgraded recently. Big fail in my opinion. We now have to select a social network for our message. I know they are trying to increase functionality (getting greedy?). The trouble is they left the send button next to the status update.
So we type a message, press send and go on to the next task. Hours later we find an error message saying choose a network. Blah. Why can’t you remember. Why can’t I have a default?
Solve a problem by thinking about what users do
This problem could be solved by moving the send button to the right of the social network choice.
This problem could have been avoided by making changes slowly and waiting for feedback to pick up what does and doesn’t work.
Ruin a good design
This overcomplication has changed a good service into a failing service.
For people looking for an Ergonomics 101 project: do an A B test with the button in two places. Then sell the results!