Posts Tagged ‘anger’
Surprised by your dislike
Have you ever had a situation where someone heard the exact opposite of what you said? And accused you of lack of faith?
It’s wildly disconcerting. Your mind races as you try to understand what is happening and your heart sinks when you release how much the other person dislikes you.
Sometimes the situation is less clear cut. You are distressed by a situation and think someone should be making an effort. They think you should have acted in some way to sidestep the distress and that your lack of action has brought threat to them. What a slap in the face with a wet fish!
Do we ever see the facts in the same way?
Where am I going on this? Simply, it is astounding how different two people’s views can be of the same situation.
And it follows to me that there is not much point in worrying about other people think. They will think what they will and sometimes what they think seems to be a fabrication, utterly devoid of any factual accuracy.
What other people think is so distracting
The trouble is that most of us do worry what other people think. And quite often we aren’t released from the hurt of someone expressing their dislike and their distrust until our side of the story is confirmed.
It is a dreadful waste of time and effort, but ‘there we go’. We hate being excluded. We hate being rejected. That is why so many people put a lot of effort into being rich and powerful. To have “f+++ off” houses and cars as one of my former students put it rather pithily. They don’t want ever to be bothered by other people’s power to put them down.
We feel awful until our status is restored
The emotional release comes when our status is restored, at least in our eyes. And of course, it is in our eyes. The other party probably does care . . . or is plotting revenge!
But release there is. Silly isn’t it? It is like going up a ladder in ‘snakes n ladders’ and feeling important because the roll of the dice was in your favor.
But ‘there we are’. It is the human condition to be silly. It comes with the ‘box’ in which we were delivered.
Not a sudden revolution in human nature but a gradual evolution in human institutions
Posted on: December 12, 2009
Tony de Mello
My internet rambles threw up a contemporary philosopher that I hadn’t encountered before: Tony de Mello. Catholic priest from Indian, Tony de Mello challenges our yo-yo swings between the idea that we can and should control the world and our irritation when we find out that we cannot.
With western thinking, frustration often drives us to despair
Tony de Mello uses a good example. Someone jumps the queue and it irritates us. Would we, he asks, take a sledge hammer to ourselves? Why do we punish ourselves with a bout of ill temper?
Does putting aside our ill-temper mean we should accept unfairness passively?
Should we do nothing about the queue-jumper? Quite possibly. Particularly if we are feeling ill-tempered. We are unlikely to be effective.
But we shouldn’t be passive. Our first task is to attend to our ill temper. Then when we are in a clear and positive state of mind, we can see what if anything can be done.
Choices in tough conditions
In a separate post I found a longer description of psychiatrist and Holocaust survivor, Victor Frankl’s explanation of the choices that we face under the direst of circumstances.
These are the three rules of thumb which I’ve tried to make concrete because I am still more comfortable with explanations of what “I do” rather than explanations of what “I be.”
#1 The world is not ours to control
I do feel better when I let go. I can understand the world as scientist. I can represent imaginative changes to the world as an artist. But as a celebration of what is miraculous rather than as a need to control it.
#2 Other people are not here to do my bidding
It matters not whether I use force or charm. People are not here for my purposes.
Rather I am able to build good relationships between myself and others.
#3 Accept that other people express fear, anger, pain, misery and spite
Of course, people will not be nice just because I am willing to be nice. How nice are people when they crowd onto a commuter train or worry about their job security? They will do what they will do.
What I am able to do is to be realistic about what they are feeling and doing and concern myself with how I react. How does my interior world echo back events in the world to me? What am I making of these events and am I absorbing their unpleasantness into my life? It can be hard to remember that they are not here to do my bidding. Nor I theirs.
To become discomposed by their actions is like remonstrating with boiling water for being hot. I need to get a grip on irrelevant emotion, step back and consider the circumstances and my goals.
A gradual evolution in human institutions
When Barack Obama accepted his Peace Prize in Oslo this week, he quoted J F Kennedy.
“Let us focus instead on a more practical, more attainable peace–based not on a sudden revolution in human nature but on a gradual evolution in human institutions–on a series of concrete actions and effective agreements which are in the interest of all concerned. There is no single, simple key to this peace–no grand or magic formula to be adopted by one or two powers. Genuine peace must be the product of many nations, the sum of many acts. It must be dynamic, not static, changing to meet the challenge of each new generation. For peace is a process–a way of solving problems.”
People won’t change. But I can contribute by the slow improvement in the ways that we settle our differences. And I can be realistic and expect to renegotiate our differences continually. Daily. Calmly.
JFK went on.
“With such a peace, there will still be quarrels and conflicting interest, as there are within families and nations. World peace, like community peace, does not require that each man love his neighbor–it requires only that they live together in mutual tolerance, submitting their disputes to a just and peaceful settlement. And history teaches us that
————–
We all inhabit this small planet.
We all breathe the same air.
We all cherish our children’s
future. And we are all mortal.
————–
“Enemies between nations, as between individuals, do not last forever. However fixed our likes and dislikes may seem, the tide of time and events will often bring surprising changes in the relations between nations and neighbors.
So let us persevere. Peace need not be the impracticable, and war need not be inevitable. By defining our goal more clearly, by making it seem more manageable and less remote, we can help all peoples to see it, to draw hope from it, and to move irresistibly toward it.”
So I can persevere. I need not be at odds with the world. I will get further by not expecting perfection. I will get further “By defining our goal more clearly, by making it seem more manageable and less remote, we can help all peoples to see it, to draw hope from it, and to move irresistibly toward it.”
For that, I need to be in good shape. To be in a good temper with the world. It seems selfish to be happy. It also seems tautological. But it seems true that to be happy we must be happy. Yes, here is the “be”. As I am not that good at “to be”, I will just do happy! I will not ignore the world. But first I will do happy. Then I can attend to our relationships and institutions. And then maybe the world won’t feel as it it needs to be controlled!
Maybe that is the goal? To live in a way that we don’t feel as it the world is dangerously out of control. First, attend to ourselves. Then to our relationships. And then we can celebrate the world as scientists and artists.
So an Indian Catholic priest, a Jewish psychiatrist who survived the holocaust, a Roman Catholic President and Kenyan Ecumenical President ~ why do we find it so difficult to grasp what they are saying. Well, begin by being happy.
Three video clips of Tony de Mello talking are here.
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Writing to understand
I’ve been writing myself into this this morning.
Does active listening work? And who for?
When someone is angry, and we are genuinely curious about what led to their anger, won’t they calm down?
Is active listening fair?
Do they have any other choice? If they have no choice, are we bullying them? Do they lose out, in real terms or in psychological terms, when we really listen to them?
Will passive-aggressives let you listen to them? Won’t that spoil their fun?
Of course, someone who is in the habit of passive-aggression, or who habitually plays a “double-bind”, might be very disconcerted. They might feel deprived. But how long will that last? I think we need some clinical psychologists to comment on that!
Aren’t misunderstandings the key to getting along?
Earlier today, I wrote on the value of misunderstandings. If we go around the world looking for misunderstandings, relishing them, enjoying them, then aren’t we able to listen to people who seem to blunder from one misunderstanding to another?
So what can we do about people who enjoy being angry?
To give my thoughts a more real-world test, I ran my mind over several people I know who really enjoy being angry. It is their modus operandi. I think they would prefer not to be. But they daren’t not be.
When we listen to persistently angry people, they won’t let us listen.
They quickly side-step any inquiry about who they are or what they want from life.
Yes, we do have to hear their anger first.
- We have first to deal with the immediate situation that has got them going.
- And then the general situation about what made them feel disrespected by the world.
- And then with what is deeply valuable about their contribution to our well-being.
Modern day maths helps explain being in love with anger
The maths of phase-states might help. This is a relatively new form of maths for me and I hope I don’t mis-explain or misunderstand it.
When we are healthy, we loop about through all moods adjusting to reality and because of reality. It makes no more sense to be permanently cheerful than it does to be permanently angry.
Systems flip out of control though.
We can get in a rut where we use a very limited range of emotions. We go in circles, rather literally when our moods are drawn on a graph.
And when we are in a very bad way, we get stuck on a single point. Let’s assume that people who are in a very bad way will get the help of a professional and put them aside for a moment. We don’t help them on a day-to-day basis.
Let’s just think about ourselves when we flip out of the swooping 3D butterfly that is normal and healthy and limit ourselves to an endless repetition of happy-sad, happy-sad, never growing and doomed to repeat ourselves rather precisely, often in the sad belief that this is normal.
Still thinking in numbers and graphs ~ it is quite normal to have fluctuations – a zig zag – Zig zags will remain and it is unhealthy when they are not there. Remember that! The first sign of ill heath is the lack of a zig-zag – you know like the line on the heart monitor – when there is no zig zag you are dead!
Let’s keep using that as an analogy. Imagine your pulse is racing. We want it to slow down to a more normal level – for the graph to point downwards. For the line to move downwards, it must zig zag down. It is the zig-zagging that brings it down. If it was dead straight down you would wonder where it will stop – your instinct, and accurate instinct – is that you must slow-down the freefall – you’ll introduce some zig-zagging in other words!
We don’t wnat the zig zag to be so wild that we can’t zig afte a zag, or vice versa. But it should zig zag.
That’s why misunderstandings are so important.
Misunderstandings, however uncomfortable, reveal what is “true and good and better and possible”. They are zig which we can turn into a zag. And after a while we realize the line is going up (more mental health) as we muddle along.
Endless circles
People get on an endless repetitive circle when they shut down negative feeling rather than explore it.
And they shut it down, when no one believes in them enough to listen to them. Learning ends and they repeat themselves in an effort to be heard.
If only someone somewhere would just listen!
If only someone somewhere would afford them the respect of assuming their temper tantrum is about something important!
If only someone somewhere would give them the respect of assuming that their temper tantrum is valid because they are valid.
Then they have a chance of learning from the zag.
And we would too. Misunderstandings tell us a lot when we start by assuming the other person’s point of view is valid.
I hope that active listening is not unfair
I hope I don’t spoil the day of the passive-aggressives.
No that is not quite true! When they are annoying me, I probably do hope I spoil their day because they are making mine worse.
But from the luxury of a sunny English autumn morning, I hope I don’t spoil their day. I just want them to be happy. I don’t mind that they are angry. Anger is a legitimate emotion. I just want to say that to them. It is OK. Be angry. We understand. You are still important to us . You are still one of us.
Endless curiosity
And being endlessly curious, I’ll learn what they are about and why they are so important to our story on this earth.
Irrepressible enthusiasm. Damn, you can’t keep an exuberant person down!
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Active listening
I thought I had a post somewhere on basic active listening. It seems not.
Active listening is often required when we least expect it
Active listening isn’t hard. Provided we remember to do it! When we are needed to listen, simply listen, we are often in a rush ourselves and it is the hardest ever to slow down and pay attention.
Three situations require active listening
There are three classical situations when we must pay attention and listen
- Requests: Please may I have . . .!
- Help: Everything is going wrong!
- Anger: Life is unfair!
We rarely miss anger!
The third, anger, is the one we don’t miss. Angry people get in our face. They are bristling with rage. They want something to change now and they’ve decided that it is all our fault! Can’t miss it 🙂
It can be hard to react with applomb
Sadly, because other people’s anger often takes us by surprise, we don’t react well.
If we have a moment to catch our breath, we are probably OK. We give the person the attention they crave so desperately and reassure them of their importance in the world. They calm down and feeling a little sheepish, become our new best friend.
But what of our anger. What we we are angry?
It strikes me that England is an angry country. And people enjoy being angry.
Anger in Britain is a treasured state
Anger in England isn’t an unpleasant temporary state that people want to get away from. It is a treasured state to be sought. People even seem to feel important when they are angry. “There!”, they seem to be saying, “I am angry too!” It is almost as if their status is restored by being angry.
I get angry so that I can be important enough to be insulted?
It’s a perversion. Usually we are angry when our status is diminished, and we want it restored. When an angry person also has a triumphant gleam in their eye, I wonder whether they are also delighted to have found a situation where they are important enough to have been insulted?
Someone needs some deep respect
If I am right, and there is no reason that I should be, then a way to reduce anger is to help people feel valued. Courtesy and politeness do this in part – but they avoid “dissing” the other person. Courtesy and politeness isn’t respect.
If we want to help people find status without resorting to some bizarre form of tantrums, then we need to take the trouble to find out what about them is deeply valuable to us ~ and tell them. I found a great quotation from E E Cummings yesterday ~ we have to mirror to people what is so wonderful and why we would be so much poorer without them!
Extreme experiments in life
Try that as you are next on a commuter train and your neighbour is annoying you. Pay them some attention. Yes, I know you are English, but try. It will be a fun experiment, won’t it?
What will happen when you pick on the one point that is so important to them and that you would really miss if they weren’t part of your life?
Pull people together? No? Is the problem that you don’t believe in you?
Posted on: November 12, 2009
Down-to-earth expressions
I heard the expression “pull people together” today for the first time in a long time. General Colin Powell used it ~ and he is a very down-to-earth man.
Down-to-earth actions
But how many of us have any ability to “pull people together”? When was the last time that you “pulled a group together”?
- What happened?
- What needed to be done?
- How did you focus their attention?
- Why did they listen to you?
- Why did they trust you?
- How did you know they were listening and would continue to listen?
- How did you thank them?
Why don’t you take the lead more often?
Is it because you don’t feel the group is together?
And if so, why don’t you pull them together?
Don’t you believe in them?
And if you don’t, why are you still part of this group?
Or is the problem, you don’t believe in you?
Despair
When you no longer believe in you, that is called despair. You want to do something about that. Really. Start doing small things. Little things. Start listing what you love to do. Start listing all the things in the day you would like to repeat. Run some little, little, experiments.
Despair is amenable to repair, but you have to begin, and you have to begin small.
When we are outraged, we don’t make a lot of sense
I went to a fairly “diverse” university during a civil war: we had black students, white students, and others!
Life as an “other” was interesting. People who were partisan assumed that you were “for” them, or “against” them, on whatever criteria they thought relevant. It was nothing to do with you exactly ~ you just happened to fit in to some fantasy narrative they had in their heads.
As an “other”, you also spoke to people on both sides and you got to hear what they thought of “the other side”.
Conflicts are deadly. Don’t get me wrong, but if people knew how funny they sounded, maybe they would stop to hear themselves.
I don’t hate you because you are different ~ I make you different so that I can hate you
This is how it went.
Black students said white students were ‘thick’ and white students said white students were ‘thick’
The evidence, on both sides, was that ‘they’ had to work so hard!
I studied psychology and sociology, and even if I didn’t, I would have known that we are ignorant about people we never speak to and that we over-simplify their stories. We also describe common human failings as evil, rather than common human failings.
What was amusing is that both sides perceived working hard as an insult! That was what we all had in common.
Yaz stupid if you have to work hard!
Being lazy wasn’t an insult, but stupid was.
We make people different when we hate them but we are not all the same
Not all cultures believe that being lazy at college is cool. I taught in NZ for a number of years and we had many students from China. Almost without exception, they would arrive talking about ‘working hard’. Invariably, by third year, they would be saying, “These Kiwis might have something going here. They don’t do half as much work as I do and they get by”.
So what we value is not universal by any means. Our insults are not universal by any means. Indeed, when our families haven’t spoken for generations, it is a bit of a miracle that we think the same way.
When people don’t ‘like’ us, we make them different
People locked in conflict often do have heaps in common. Most of all, they want attention from the other side.
- They want to be heard.
- They want the ‘other side’ to acknowledge them.
Conflict is about status and belonging. We should never forget that.
The conflict spiral is a contorted, complicated process.
It goes like this.
- I do something (following my imaginary but highly valued story in my head).
- In that story, I am somebody.
- My actions set up a relationship with you (good, bad or indifferent).
- My actions may give you pride of place (or take away your status).
- If I have taken away your status, you have a choice of reactions.
- If I am very powerful relative to you and I have many resources that I could share with you, you might choose to go along with my abrogation of your status.
- If I have power but I lack anything that you really want and can only get from me, you are more likely to react.
-
-
- You might react angrily. In which case of course, my status is threatened and a new process begins. If I have more power than you and very little social sense, I will probably hurt you.
- You might have great social skills and make a joke which would allow me to apologise quickly, should I be so inclined.
- The culture that we share might have other solutions. There might be ways that I can “pay you back” that are understood and accepted. Irony is one such leveller.
- The culture might have solutions that allow me to pay you back in ways that you don’t know about ~ you spit in my tea, for example.
- Or you might choose to seek redress in other ways. The most likely way is that I lose status in your eyes. You stop believing that the status that comes with my power is legitimate.
-
In the short term, I might never notice nor care. I have the power, right? Why should I care?
But I no longer have your respect. In time, you will slowly start to make me the mirror of all you worry about in yourself. If you think that working too hard is a sign that you are no intellectually-equipped to be at university, that will be what is wrong with me too. Not because it is true, but because I don’t talk to you any way. As I don’t talk to you anyway, you might as well be the place where I “dump” all that worries me about the world! You make me different (in a way that is intelligible to you) to explain why I don’t like you!
And as our relationship descends in to one based only on power, I will be able to live out my fantasy narrative without worrying about how it affects you.
We are on a one-way hiding to nowhere!
So how could we have resolved the conflicts at my university?
We were in the middle of a war and on the whole, the university did a pretty good job of keeping things moving.
- We were open and we were studying. Under the circumstances, that was pretty good going.
- We did have a class of “others”. Some of us were crossing the divide and learning a little. Painfully, sometimes. But stripping away generations of animosity has got to be more painful than removing a sticking plaster, right?
- We did have tutors who held up mirrors to our interaction. Social science lecturers often drew a map of where we sat and showed in other ways how we thought and behaved.
We needed more though. The trouble is that in a civil war, the attitudes of young people reflect the attitudes of their elders and who was going to do ‘more’?
What we learn from communities who’ve lived through intense conflict
The message for those of us not living in communities torn apart by strife is this.
Don’t go there! Don’t move along that path!
When you are ‘dissed’ by someone . . .
. . .you will be angry, disappointed, powerless and dejected. You will want to retaliate. You should remember that your ultimate weapon is contempt. By diminishing your status, they have lost status too. The have last status enormously, actually, because the only way to regain that status is with your good will which is not available right now.
Maybe when they insulted you, they meant to be aggressive. It is possible. Maybe they have got carried away with their fantasy world. We may be want to head that off gently! Or, maybe their lack of sensitivity to us was caused because we were insensitive in some way to them. Maybe, we did something to inadvertently kick off the spiral of contempt and conflict?
The first possibility to avoiding ridiculous conflict
When we are over our initial irritation (which we feel like it or not), our first possibility is to attempt to restore their status. Just gently. Invite and apologize.
When you have power (and you may have more than you think) . . .
. . . you will probably be thinking something like “I am right”. You will be justifying your actions to yourself. That is a good sign that you are riding roughshod over someone. Watch yourself! Remember it is easy to do because it is easy to do. When you have power, it is oh, so easy. You more than anyone must bring to a halt this one way hiding to no where. When you leave people with no alternative but to think “He, or she, has behaved badly. I have to pretend to offer respect but that is all it will be.” Then the spiral begins, so slowly that you may not notice at first.
When you notice the spiral, stop. Don’t worry where it began. Don’t worry who began. Just stop and say to yourself. My loyalty to this person is worth more than anything else. I can absorb a little irritation. I can absorb a relationship where I don’t throw my weight around quite so much. Let me acknowledge that they want my respect as I want theirs.
Let me just stop and show my respect. Apologize and invite, as Ben Zander says.
Apologize and invite, no matter who is right and who is wrong. Anything to avoid getting into deep conflicts where we make each other the bad guy to cover up our hurt.
I spent 6 years’ training as a psychologist and status and pecking order were rarely mentioned. Yet, both status and pecking order are central to much of what we do, and at the heart of how we feel about the way others treat us.
I think we should discuss status & pecking order more – at least in the circles of organizational designers and developers.
All important topics are subject to taboos, and status & pecking order is not exception. But it is the job of social scientists to break taboos. If a subject is too important to be discussed openly, then it is also too important to be ignored!
Status explains anger
Take this explanation for anger, for example. We are angry when we feel we have been demoted. Just writing the explanation creates a frisson of annoyance.
Resolving anger requires restoring status
Because demotion is often the cause of anger, the quickest way to restore someone’s good temper is to resolve the status issue. Apologize. Help them take their rightful place in the pecking order.
Anger often signals unnoticed shifts in status
Sometimes, someone’s anger takes us by surprise. Children, for example, sometimes assert themselves rather unexpectedly. Suddenly, they feel they should be consulted about something, and startle us with their asssertion.
We have to mark shifts in status of our professional colleagues
In professional groups, shifts in status happen too. Sometimes status changes are marked by rites-of-passage, like graduation day. We are reminded to start involving people much more deeply in decisions that affect them. But there are also moments where there are no rites-of-passage.
I not only studied psychology. I taught it too – in the last 3 years of the 6 year training period. My students were going from students to legally-qualified-and-registered-psychologists. Graduation was not enough for them. They needed to do something which marked the change. Sometimes they hired me as a consultant (they were the boss now), or they took me out to lunch (and paid)!
It took me one or two batches of students to pick up the trend, and then I began to enjoy the transition.
I also started to build ‘rites of passage’ into our professional internship system. Students could request a slot at ‘conferences’ to show off a project that (in their minds) showed them using our professional skills at a professional level. They volunteered, and no one ever missed these sessions because they were very good!
Slides down the status ladder are equally interesting. In the world of management, which pivots around power, slides-down can be quite entertaining. I’d be amazed at how quickly people noticed poor contributors, and the way non-performers began to fall off email lists and not be consulted when important decisions were being made.
How much of strife at work is due to mismanaged status?
It strikes me that many issues in the workplace come about because we haven’t considered status issues.
Active listening
Restoring a person’s status, when it has been lowered accidently and even innocently, is sometimes seen as an insult to the next person. Yet anger from accidental reductions in status is easy to resolve. Dealing with anger is one of the 3 scenarios in active listening. No one should be in management position or in a customer service role without understanding and applying these scenarios.
Loyalty to our colleagues
We are also only pleased by an increase in someone else’s status when our own status is fairly secure. Those of us who are organizational designers and developers can’t expect people to manage or deal with customers when they are uncertain about their own status. Where management have reached the LCD of asserting will, rather than talking about joint goals, we can expect status wars to erupt spontaneously.
Rituals for status shifts
We need rituals for younger people to show off their new skills and be accorded the status they deserve. Without these rituals, only a few will discover for themselves appropriate ways to claim the status that is their due. Others will be angered by the lack of recognition. And when we miss that signal too, we hurt ourselves. We should expect passive aggression or outright hissy fits.
Do you think we should talk about status and pecking order more forthrightly?
I’ve noticed that not even the new ‘service designers‘ talk about status and pecking order. Funny that. Must ask them. Why do we ignore status & pecking order?
How many problems at work do you think we could resolve if we were more thoughtful about status and pecking order?
And could we be more thoughtful about how we adjust our status rankings ‘as play unfolds’?
I am 99% persuaded by positive psychology, largely because I thought like a positive psychologist long before it was invented. I never took to clinical psychology so I had nothing to discard, so to speak.
But it is the darker side of life where I think positive psychology has its limits. Maybe the typical positive psychologist does not feel that because they have the skills to deal with people who are deeply unhappy.
My reservations come at many levels. As a practitioner, though, I want to know what to do when we are in a dark place.
What does it mean to be resilient when times are terrible? What are the critical processes that we are trying to leverage?
If I succeed at exercising leadership when times are miserable, if I show resilience and help others to be resilient, what might these processes be?
Here are 5 processes underlying resilience
I would be interested in your thoughts.
Active listening
The key to listening to angry people, among which I include people who are deeply insulted, humiliated, frightened, defeated and generally gibbering wrecks, is to acknowledge their emotion. We don’t have to agree with their emotion. We don’t have to copy their emotion. We don’t have to make any comment about the circumstances.
We simply have to acknowledge the emotion, and show, through our acknowledgement, that we still respect the person, in spite their emotional display, and in spite the circumstances that led to these humiliating circumstances.
Generally, that leads to slight embarrassment on their part but that is a much more comfortable emotion than the anger and hurt.
Developing a group
We are often angry and humiliated when we have lost status and losing status usually means losing status in a group or being ejected from a group. Referring to a group to which we are both a part helps restore status.
Additionally, when people have been humiliated in front of their nearest and dearest, particularly the partners, children and parents, we should restore their status in their eyes too.
Identify small actions
Anger comes from loss of status and be implication, loss of control. When we look for small things we can do now, and we do them, we feel better.
Be grateful ourselves for having the opportunity to help
While we are doing all three above, we are active. We take the initiative. We are in control. We belong.
Be grateful, and allow our gratitude to show to the other person. They will be grateful in turn.
Gratitude is a great mood-lifter.
Enjoy the results
As the other person lifts from utter dejection to a willingness to try, enjoy. And be grateful again. That way we share the ‘positive feedback’ with the other. Let them share the way our mood has improved.
And watch the entire group become more buoyant
If we have done our job well, collective efficacy and trust should have risen. And we all know that collective efficacy – our belief that our colleagues are competent – is the most powerful factor in raising school quality. It is bound to have the same impact in other circumstances.
Trust also creates upward positive feedback spirals. Though, we may need a lot when we start from a dark place.
What do you think?
- Are these the effective mechanisms for regaining resilience in desperate places?
- Are these effective mechanisms for encouraging people who really have few ways forward and little to push off from?
- Would these questions even help you in the day-to-day dispiriting trials of the western world – like getting stranded in an overcrowded airport?
- Are you able to try them out in the less-than-terrible conditions so that one day you can use them when life is truly terrible?
To recap:
L – Listen
G – Group
A – Act
G – Gratitude
E – Enjoy
Can I give you some feedback?
Posted on: February 26, 2009
An irritated face at my door
Some one came in to my office and said to me: can I give you some feedback? Yes, of course I said. Sit down. Would you like a cup of tea?
My interlocutor had though, absolutely no intention of giving me feedback about anything.
Feedback is not about me
Feedback means the distance between where we are and the goal we want to achieve. And preferably, contains information that allows us to steer towards the goal.
If my interlocutor had such information, they should not have been keeping it to themselves. That would be poor team play indeed. And if they really had feedback about our joint goals, why would this be cause for embarrassment?
Oh, you have a complaint?
Of course, my interlocutor really wants to make a complaint. They feel annoyed or irritated with me about something. And as these are rather hostile emotions, they feel embarrassed.
No one likes to feel embarrassed, so they’ve become indignant and righteous instead.
Am I feeling playful?
Now if I were in a mischievious mood, I could let them sweat. But as I wasn’t, I thought I would let them off the hook of their own anger. Grab a chair, have a cup of tea, and tell me all about it.
Anger is such difficult emotion
It can be so difficult to give up anger. Anger is to do with status. Someone has ‘dissed us’ and we want our status restored. So often we want nothing else. Just an apology, an acknowledgment, and a sense that we are appreciated.
But it is too embarrassing to begin the conversation – you dissed me – so we dress up our anguish in other terms.
So feedback was just a request for an apology?
Of course, sometimes there is more to someone’s complaint than anger. And we can address whatever specific issues arise.
But most times, the redress and correction is easily done. What’s really wanted is for status to be restored.
How was that cup of tea? Do you feel better?
flowing motion 
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