flowing motion

Posts Tagged ‘Much Ado

Olney Snow Feb 2 2009 Family Lunch at Much Ado...
Image by joolney via Flickr

Doing well by doing good

On January 21st, just in time to see the inauguration, I connected up the wi-fi at Much Ado, my favourite deli and cafe in Olney.  We watched Obama’s inauguration and the owner of Much Ado, Matt Prosky, was so inspired, he invested in a brand new netbook so customers are able to check their emails while they have coffee.  Bliss!

Today, I followed up what seemed to be a surprising bill from BT and with the help of James in Glasgow, we ended the afternoon by reducing Much Ado’s bill for internet services by 400 pounds (about USD600) – that is 400 pounds less than what they paid before they offered their customers wi-fi!  So they’ve recouped their investment in the netbook by twice over!

I love it.  Much Ado did right by their customers, and gained.

Good business does not mean being tight

So many people in business confuse controlling costs with being mean and cut-throat.

Of course, it is really important to control costs in businesses – we all know that.  When margins are as low as 3 or 5%, which they often are in retail (or even less), taking care of the pennies does indeed take care of the pounds.  I go even further.  I think controlling costs is an act of beauty.  It is almost as a form of reverence and worship, as I heard a lecturer in Islamic finance say on Radio 4.  It’s fun to plan a job of work and to execute it smoothly and within budget.

But controlling costs isn’t a matter of being “tight”.  Businesses do well when they do good. Business do well when they create value and wealth.

How will the internet affect businesses?

I’ve been puzzling over my own challenge to think through the impact of the internet on my profession. It is hard.  I like the idea of branding work with flowers.  I chose a red carnation for myself, meaning I carry a torch for you.

A second technique might be to do something for free just because you believe in it.  That helps us find the core of our business – though possibly a coach would help you see it more easily (I’m not touting here – I am strictly entrepreneurial ).

My favourite deli doesn’t offer wi-fi per se.  They offer hospitality shaped by the place and time in which they work.

What you do for free is probably your competitive edge

What do you do for free because you know it is right?

That’s probably the ‘competitive edge’ that distinguishes you from non-professionals who offer a similar service.  That’s probably the subterranean skill which underpins your profession.

If you can tell me what you do for free, then I can ask the next question.   How do we express that skill in the days of the internet?

Yes this works.  How can a psychologist, for example, express commitment to their clients with internet mediated services?

What do you do for free because you know that it is right?

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Today, Barack Obama spent his first day in the office

This is the week of the new Presidency in the US of A and I’d resolved to write in response to events.  My business, as it does, demanded my full attention today, and as evening came around, I was tired, with still lots to do, and very little idea what Barack Obama had done in his first day in office.

My favourite business in the village, Much do, had set me up with dinner – cold roast turkey and cherry foccacia (made by Gareth – I recommend it), and I was able to catch up with the events in Washington while I ate.

What a work ethic

I was amazed by what Barack Obama achieved in one day.

He spoke or requested to speak to each of the leaders closely involved with the dispute in Gaza.  He spoke to his own military leaders including a linkup to the General on the ground in Iraq.  He suspended activities at Guatanemo, pending review.  He pronounced an ethical code including strictures on salaries in the White House.

A role model for role models

I felt a little sheepish at my fatigue, and also inspired.  It is quite extraordinary how a role model, enacting a full and organized day, motivates us to do the same, and not by lessening what we have done, or chiding us, or exhorting us, but through showing the road ahead clear of obstacles, and suggesting that our contributions, too, are valued and invited.

We are not trouble guests on this earth

David Whyte, the poet, has a line that says

“You are not a troubled guest on this earth, you are not an accident amidst other accidents, you were invited from another and greater night than the one from which you have just emerged.”

From ‘What to Remember When Waking’ in River Flow.

What have you been inspsired to do by Barack Obama’s election?

Have you too, been tentatively, resurrecting projects, which you had pushed to the back burner in those hard decades, thankfully ended, when too much was rejected as too idealistic, too charitable, too sincere, too including, too worthwhile?

I’d be interested to know what today you believe possible and previously would only whisper when no one could hear.

I am watching with interest what tomorrow brings.

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